Smart Self Service Helpdesk is a easy to use web and mobile portals enabling the end user occupiers of a facility to submit and track complaints, service requests.
This enables the property owners and service providers to simplify and enhance the quality of service to the customers through quick response times and better communication. This advanced tool is available online accessible through standard web browsers. Through smart helpdesk application customers can easily avail the services.
Your maintenance team will operate in most efficient and professional way possible.
Users can easily track the status of their complaints through the system from the time it is submitted to its completion.
Submit
Submit your requests / complaints with an option to attach image and video
Track & Follow-up
Track and follow-up the status of the requests / complaints
Feedback
Provide Feedback for closed requests / complaints
FAQ’s
Option to update FAQ’s by the property owner
Knowledge Base
Search for solution a general and usual complaints before submitting a request
Platform
iOS, Android, Web
Self Service Helpdesk portals are fully capable to be designed
and hosted with client branding during implementation.
When you choose Smart FM, you choose to host in your brand